Frequently Asked Questions

CARPET CLEANING (back to top)

Q.Should I vacuum the carpet before the technician arrives to clean it?
Ans: No, this is not necessary. We use professional vacuum cleaning machines and professional techniques to get results that a home vacuum cannot achieve. It should be noted, however, that regularly vacuuming your carpets will ensure great results from carpet cleaning and a stronger, longer lasting and hygienic carpet.

Q. Can all Stains be removed?
Ans: That is the million dollar question isn’t it? Of course there are permanent stains that can never be removed. Pet urine stains, any type of artificially coloured stains and many others are nearly impossible to remove once they have set but can sometimes be lightened.

Q: What is the normal dry time after the carpets are cleaned?
Ans: Drying times vary. Most methods take approximately 2-4 hours. Factors affecting drying times include:
•Humidity
•Ventilation
•Carpet thickness
•Water retention qualities of the carpet fibre
Until your carpet is completely dry, we recommend wearing socks or plastic booties so that the oils and/or any dirt from your feet do not come off on the damp carpet.

Q: Do I need to move my furniture?
Ans: The best thing to do to prepare your carpet is too have as much furniture removed off the carpet as possible.

Sensational Cleaning will include furniture moving for the following items: sofas and lounge suites, tables and chairs, beds on wheels and light furniture that one technician could expect to move.

Furniture that we don't move: bookcases, fish tanks, waterbeds, china cabinets, computers and delicate or fragile items.
It is always best to remove items to an area that is not being cleaned before we arrive.

Q. Are carpet cleaning chemicals safe for my children or pets?
Ans: We use Non-Toxic, Biodegradable chemicals that are completely safe for your Children, Pets and our Environment.

Q. How often should I have my carpets cleaned?
Ans: Most carpet manufacturers recommend that carpets be professionally cleaned every 12 months. However, if you have pets, children or are subject to allergies you may need to have carpets cleaned more frequently.

UPHOLSTERY CLEANING (back to top)

Q. Should I remove cushion covers for upholstery cleaning?
Ans: No. Covers should stay on the cushion so that they keep their form.

Q. How often do I need to have my upholstery cleaned?
Ans: Most upholstery should be professionally cleaned once every 12-18 months to avoid soil build up and staining

Q. Can upholstery be treated with a fabric protection?
Ans: Yes. Sensational Cleaning uses a unique fabric protection called ‘Soil Shield’ that can help protect your furniture from spills and soiling. If you require further information, please do not hesitate to contact one of our friendly operators.

Q. What cleaning method is best for upholstery?
Ans: Most upholstery can be safely and effectively cleaned by steam or extraction cleaning. Some fabrics are susceptible to colour migration or are too delicate for extraction cleaning. These fabrics have to be cleaned by “dry” or “low moisture” cleaning methods.

Q. Will all stains be removed? Can it be guaranteed?
Ans: We use a special range of cleaning solutions to match most stains. However, some stains may have set, which means they could be permanent. So we can't guarantee to remove every stain.

LEATHER CLEANING (back to top)

Q. How often should I get my leather lounges cleaned?
Ans: Your leather should be professionally cleaned once every 12-18 months to avoid soil build up and to prevent cracking and eventually ripping. If you have pets, children or you may need to have you leather cleaned more frequently.

Q. What type of leather do you clean?
Ans: We clean all types of leather and vinyl. However, Leather Suede and Nu-Buck leather cannot be cleaned as these are unprotected leathers.

TERMS AND CONDITIONS (back to top)

Q - What are your payment methods?
Ans: Cash or Cheque.

Q. Will I be charged a cancellation fee if I cancel my booking?
Ans: We will not charge a cancellation fee if we have sufficient notice.- Generally the day before. We will charge a cancellation fee if you cancel when our technician is en route to your premises or you cancel on our arrival. Our cancellation fee will vary between $55.00 and $110.00.

Q.What guarantee does Sensational Cleaning provide?
Ans: Sensational Cleaning will guarantee to clean to Australian Standards 1995-3775. We do not guarantee to remove permanent stains. Any claims or re-cleans will only be accepted up to 7 days from initial clean.